A simple guide about raising complaints
A simple guide about raising complaints
ARY Energy Customers
ARY Energy
Customers
If your complaint has not been resolved within 8 weeks or we are unable to reach a mutually agreeable resolution, you will be able to raise a dispute with Ombudsman Services.
The Energy Ombudsman are a free of charge, independent dispute resolution service that may review the complaint case, providing you meet their acceptance criteria.
You may contact the Ombudsman in any of the following ways:
Website: www.ombudsman-services.org Phone: 0330 440 1624
Email: [email protected]
Post: Ombudsman Services: Energy, P.O.
Box 966, Warrington, WA4 9DF
If you are not satisfied that your complaint has been resolved and want independent advice, you can contact the Utilities Intermediary Association (UIA). They provide an in independent customer redress scheme and be contacted in the following ways:
Website: https://uia.org.uk/
Email: [email protected]
Post: The UIA Board, PO Box 355,
Tundbridge Wells, TN2 9ED.
The UIA is a Trade Association for those Third Party Intermediaries (TPI’s) facilitating energy purchasing contracts between supplier and consumer. It is an independent, not-for-profit company, which is directed by its members and administered by its directors.
Have you got a query about your service with ARY? Contact us, we are always happy to help: